Frequently Asked Questions

I’m already working with a marketing or web design company. Can you review what they’re doing and what they’re charging me? I feel like I’m being taken advantage of.
Yes — this is one of the most common requests we receive. Unfortunately, there are plenty of marketing agencies that overcharge or take advantage of clients who aren’t familiar with the technical side of things. During a short half-hour session, you can show us the proposal you’ve received and the work that’s been done so far. We’ll review everything with you, explain it in simple terms, and let you know whether the pricing and services are reasonable.

 Do you offer guidance on every marketing platform and software available?
With thousands of marketing tools already out there, and hundreds more launching every month, it would be impossible for us to have working knowledge of every single one. If you need help with a specific part of your business, we’ll guide you toward companies and platforms that are reasonably priced, effective, and supported by solid customer service. In most cases, we have hands-on experience with the platforms we recommend, allowing us to help you navigate them efficiently and with confidence.

 Can you help me start an e-commerce business from scratch?
Yes. We specialize in helping new entrepreneurs build solid foundations — from domain setup and website design guidance to choosing fulfillment, marketing, and customer communication systems. You’ll get a step-by-step plan designed to save you time, money, and frustration.

 What’s your experience in digital marketing?
We bring over 20 years of real-world experience in online business development, e-commerce, SEO, social media, and marketing automation. We’ve seen what works and what doesn’t — and we use that knowledge to help you make smarter, more informed decisions.

 After trying to do all this myself, I’ve realized I just don’t have the time or patience. Can you do the work for me?
Absolutely. We offer complete, turnkey services — everything from building and hosting your website to graphic design, marketing copywriting, e-commerce setup, and social media management. Whatever you need done, we can handle it for you from start to finish.

With the coaching sessions, are they done through a regular phone call or is it s video call like Zoom?
As part of our privacy policy, coaching sessions are conducted by phone only. We don’t use video during calls.

Can you also help with business issues that aren’t online — like choosing a shipping company, printing company or finding a good direct mailing service?
Absolutely. We don’t just focus on the digital side — we also help with the practical, day-to-day parts of running your business. With over 20 years of business experience, we’ve learned which companies deliver great service and which ones to avoid. Whether it’s shipping, fulfillment, or physical mail marketing, we’ll point you toward reliable partners who make your operations run smoothly.

What happens if I book a coaching session and my questions aren’t answered?
Upon booking your coaching session, you’ll fill out a brief form describing what you need help with. This helps prevent the likelihood of a wasted session. In the unlikely event that your questions can’t be answered, you will be issued a full refund.

Is there anything else I should know before booking a phone session?
Here are a few suggestions to get the most out of your session:

• If you’re using a cell phone, be in an area that has a strong signal.
• Try to be in a quiet environment without background noise (dogs barking, people talking, TV playing, etc.).
• When the consultant asks questions, avoid overly detailed or drawn-out answers. It’s best to keep your responses brief. From the form you filled out initially, he’ll already have a basic idea of what you need help with.